Salary: £40,000 - £47,000
Closing Date
Voted as the Number 1 Training Provider, we are embarking on an exciting journey of growth, and we are recruiting for a strong leader with experience in delivering results, exceeding targets, building strong client relationships, taking accountability for teams performance and leading a cross sector operational team, to join us as an Operations Manager..
Position:
As an Operations Manager, you will use your infectious and transferable energy, to motivate, energise and inspire your team of Personal Tutors to deliver an outstanding experience to every learner, every time and exceed our ambitious growth targets. With your knowledge, experience and unique edge you will lead and invigorate your team to achieve maximum productivity, provide accurate forecasting to our Operations Director including forecasted starts, achievers, leavers and out of funded learners as you drive the team to succeed and execute a mind-blowing performance.
You will use our sophisticated reporting system - Power BI to inform decisions, alongside your passion, enthusiasm and drive to ensure high performance across the team, challenging any performance issues to ensure the smooth running of daily operational activity, putting the learner journey the heart of everything you do.
Key aspects of this role include;
Accountability for all aspects of line management and leadership of a remote based, diverse team inclusive of recruiting, training, developing and retaining peak performing colleagues
Exceed regional targets against budget and drive our ambitious growth plans
Develop and share best practice across teams
Drive consistent and effective delivery to learners
Conduct regular forecasting for department including; starts, QAR, leavers, out of funded learners and headcount requirements
Coach, mentor and develop your team with regular team meetings and 1:1 meetings both remotely and face to face
Requirements:
What we need from you:
Successful track record of leading and developing a high performing team in a remote work place learning environment
Experience of taking accountability for own and teams results
Experience of driving commercial partnerships to grow business
Experience of effectively delivering on deadlines, objectives and targets
Experience of using data to inform decisions
Strong people management and leadership skills
Commercially aware with strong sales and business development skills
Well developed interpersonal and motivational skills
Effective communication skills, both written and verbal
Other information:
We are proud to offer a suite of Paragon Choices which are optional benefits including life assurance and income protection and core benefits below.
20 days annual leave - increasing with length of service and a holiday purchase scheme
3 Paragon Days for our Operational December Closure and 8 Public Bank Holidays
Up to 3 days of paid volunteering leave and corporate conscience initiatives
Perkbox – a suite of lifestyle benefits and wellness tools
Going for gold incentive scheme
We will be reviewing applications and conducting interviews on an on-going basis which may mean this vacancy closes prior to the advertised closing date if we have identified a suitable so please apply as soon as possible.
We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role. To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.
We are Leaders in Safeguarding Gold and committed to the safeguarding, welfare and wellbeing of our learners and colleagues and implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are proud to inspire success and we can only do this by recruiting and retaining a diverse workforce that is representative of the learners and clients we support, and we encourage applications from diverse backgrounds and actively promote equality and inclusion throughout our colleague and learner populations.
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