Location: Hull
Salary: £27,500
Contract Type: Permanent
The Growth Company's Employment team have an exciting opportunity for a Finance, Benefit and Debt Case Worker (FBD) to liaise with external parties such as landlords, banks, and credit unions to support participants in prison settings to progress them on their journey towards accessing benefits and resolving debt issues to reduce the risk of reoffending.
This role will require working in a custodial setting,
The successful candidate will deliver high performance levels, compliant activity and customer service standards on the CRS Finance, Benefit and Debt service and support the Team Manager to ensure that service and business objectives are achieved.
Key Responsibilities:
Supporting and acting as liaison between appropriate parties, such as landlords, utility suppliers, phone contractors and other creditors, banks, credit unions, and so on
Building strong and positive relationships with participants, enabling them to make well-informed choices and to appropriately assess sources of support, leading to the joint development of an action plan of supportive interventions
Providing a tailored framework of support that matches service user (SU) learning styles, such as face-to-face, digital, video and telephony-based interventions
Being responsible for following up on service user actions to ensure that timely progress is made with these
Liaising with National Probation Service officers, and completing all associated recording of these interactions, tracking and management information details, as directed, accurately and on a timely basis
Promoting the additional choices available to service users, for example third sector support
Able to sequence interventions and support based on priority of need
Ensuring that all required data entry to the relevant digital applications is accurate and compliant
About you:
Ideally to have experience working in training, advice & guidance, and counselling environments
Experience communicating with external parties and stakeholders such as creditors and landlords
Experience working with vulnerable customer groups, current offenders, or marginalised groups
Good knowledge of welfare-to-work and its customer base, training, education, and employment opportunities
Warm, pleasant demeanour
Flexible and adaptable
Skills Required:
Must have previous experience case loading or working with ex-offenders or the marginalised and demotivated
Sound grasp of the issues of debt and the issues that may cause individuals to mis-manage their personal finances or to breach their conditions for claiming DWP / Jobcentre Plus benefits
The ability to work under pressure in a high-performance environment
Flexible approach to work, including a willingness to travel and occasional unsociable hours
Ability to work to Key Performance Indicators and targets
Strong integrity and data security knowledge
Time-management and strong organisation skills
Excellent communication skills
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